> ## Documentation Index
> Fetch the complete documentation index at: https://knowledge.goautonomous.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Zendesk connector

> Connect Go Autonomous to your Zendesk instance for customer service workflows.

## Overview

The Zendesk connector lets Go Autonomous communicate with your Zendesk instance. Use it when your customer service team works in Zendesk and you want Go Autonomous to exchange data with it.

## Prerequisites

* An [authenticator](/knowledge-base/administration/authenticators) with your Zendesk credentials.
* Edit access to **Company Settings > Integrations**. Users with viewer access can see the configuration but can't change it.

## Set up a Zendesk connector

<Steps>
  <Step title="Open Connectors">
    Navigate to **Administration > Company Settings > Connectors**.
  </Step>

  <Step title="Select Zendesk">
    Find **Zendesk** in the **Available Connectors** section and click the card. The configuration dialog opens.
  </Step>

  <Step title="Enter connection details">
    Fill in the required fields:

    * **Name** — a clear name for the connector (e.g., "Zendesk Production").
    * **Base URL** — your Zendesk instance URL, e.g. `https://your-company.zendesk.com`.
    * **Authenticator** — select the authenticator that holds your Zendesk credentials.
  </Step>

  <Step title="Save">
    Save the connector. It appears in the **Active Connectors** section.
  </Step>
</Steps>

## Test the connection

When you open an active Zendesk connector to view or edit it, a **Test connection** button appears next to the authenticator field.

1. Enter or update the **Base URL** and **Authenticator**.
2. Click **Test connection**. Go Autonomous attempts to reach your Zendesk instance with the selected credentials.
3. The result shows next to the button: **Connection successful** or **Connection failed**.

If the test fails, verify that the base URL points to your Zendesk instance and that the authenticator credentials are valid.

<Note>
  The **Save** button is disabled while a test is running. If you change the base URL or authenticator after a test, the result resets and you should test again.
</Note>

## Edit a Zendesk connector

1. Open the connector from the **Active Connectors** section.
2. Update the name, base URL, or authenticator.
3. Test the connection to confirm the new settings work.
4. Save your changes.

## What's next

* [Set up connectors overview](/knowledge-base/administration/connectors) for other connector types.
* [Configure authenticators](/knowledge-base/administration/authenticators) to manage credentials.