> ## Documentation Index
> Fetch the complete documentation index at: https://knowledge.goautonomous.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Split requests into multiple requests

> Use mail splitting to separate a single incoming request into multiple independent requests for processing.

## Overview

Sometimes a single incoming email contains multiple separate orders — for different delivery addresses, different product groups, or different business units. Mail splitting lets you divide one request into multiple independent orders, each processed through its own Flow.

<Note>
  This feature must be enabled for your organization. If you don't see the split option in Flow, contact your administrator.
</Note>

## When to split a request

Split a request when a single email contains:

* Orders for different delivery addresses that need separate processing.
* Distinct product groups that should be confirmed independently.
* Items that need to be routed to different teams or areas.

## How to split a request

<Warning>
  Splitting requests is unavailable when there are manually added product lines in the cart. Remove the manually added product lines to unlock this functionality.
</Warning>

<Steps>
  <Step title="Open the request in Flow">
    Navigate to the request you want to split.
  </Step>

  <Step title="Open the split menu">
    Click the **multiple orders** dropdown in the Flow navigation bar. Select the option to split the request.
  </Step>

  <Step title="Choose a split method">
    Select how you want to divide the request:

    * **By attachments** — assign each attachment (or specific pages) to a different order. This is useful when each attachment is a separate order document.
    * **By product lines** — assign individual product lines to different orders. Use this when all items are in one document but belong to different orders.
  </Step>

  <Step title="Define the orders">
    Create the orders and assign a name and intent to each one. Then drag or assign the relevant items (attachments, pages, or product lines) to each order.
  </Step>

  <Step title="Split">
    Click **Split** to execute. Go Autonomous creates separate flow instances for each order. You're automatically navigated to the first split order.
  </Step>
</Steps>

## Confirming a split for the first time

The first time you confirm one of the orders created from a split, Flow asks you to acknowledge what's about to happen.

<Warning>
  Once you confirm a split order, you can no longer revert the request back to the original combined version. Make sure each split order looks correct before confirming the first one.
</Warning>

After this first confirmation, subsequent split orders confirm without the extra prompt.

## Navigate between split orders

After splitting, use the multiple orders dropdown in the navigation bar to switch between the individual orders. Each order shows its:

* **Name** — the name you assigned during splitting.
* **Status** — the current processing status.

## Revert a split

If you split a request by mistake or need to recombine the orders:

1. Open the multiple orders dropdown.
2. Select the option to revert to the original order.
3. Confirm the action.

The original, unsplit request is restored with all items combined again.

<Warning>
  Reverting a split discards any changes made to the individual split orders. Make sure you don't need those changes before reverting.
</Warning>

## What's next

* [Handle multiple orders in one request](/knowledge-base/flow/multiple-orders) for more on multi-order scenarios.
* [Review and confirm orders](/knowledge-base/flow/review-and-confirm) for the standard Flow workflow.