> ## Documentation Index
> Fetch the complete documentation index at: https://knowledge.goautonomous.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Review and confirm requests

> Walk through the process of reviewing AI-extracted data and confirming a request in Flow.

## Overview

When a customer sends a request, Go Autonomous extracts the relevant data automatically. Your job in Flow is to review what the AI found, correct anything that needs adjusting, and confirm the request so it gets sent to your connected systems.

## Step-by-step review process

<Steps>
  <Step title="Open the request">
    From [Workstation](/knowledge-base/workstation/overview), click on any request with a **Ready for review** status. The request opens in Flow in a new tab.
  </Step>

  <Step title="Check the identified intent">
    Look at the **Intents** field in the top bar. Make sure the classification is correct (e.g., Request: Simple Order vs. Request: Product Quote). If it's wrong, click the intent to change it.

    When you pick a different intent, Flow asks you to confirm the change with two options:

    * **Change intent** — switches the intent but keeps the existing extracted data as-is.
    * **Change and reprocess** — switches the intent and re-runs extraction so fields are captured for the new intent. Recommended for the most accurate results, but takes a moment to complete.

    Pick **Change and reprocess** whenever the new intent expects a different set of fields from what's currently extracted.
  </Step>

  <Step title="Review the original communication">
    Read through the email or document in the left panel. This is your source of truth — compare it against what the AI extracted.
  </Step>

  <Step title="Verify the product cart">
    Check each line in the product cart: product numbers, names, quantities, unit prices, and totals. The AI highlights fields with high confidence using visual indicators. Edit any field by clicking directly on it.
  </Step>

  <Step title="Check account and contact details">
    In the summary panel on the right, verify the account name, customer status, contact name, and contact email. Correct any incorrect values.
  </Step>

  <Step title="Confirm the request">
    Once everything looks correct, click the **Confirm** button. The total price is displayed next to the button as a final sanity check.
  </Step>
</Steps>

## Editing extracted data

Every field in the product cart and summary panel is editable. Click on any value to modify it:

* **Text fields** — click and type the new value.
* **Dropdown fields** — click to see available options (e.g., unit of measure, category).
* **Numeric fields** — click and enter the new number. Totals recalculate automatically.

<Tip>
  If the AI extracted a product number incorrectly, correct it and the platform may auto-populate the product name, price, and other details from your product catalog.
</Tip>

## Reassigning a request

To assign or change the owner, click the **Owner** dropdown in the top bar and select a team member. This updates the assignment in Workstation as well.

## Reprocessing a request

If you've made changes to the source document or want the AI to re-extract data, click the **AI reprocess** button (the first icon in the toolbar). The platform re-runs its extraction pipeline on the current request.

## What's next

* [Work with the product cart](/knowledge-base/flow/product-cart)
* [Confirm requests partially](/knowledge-base/flow/partial-confirmation)
* [Track and revert changes](/knowledge-base/flow/history)