# Go Autonomous

## Docs

- [Knowledge Base](https://knowledge.goautonomous.io/index.md): In-depth guides, tutorials, and documentation for getting the most from Go Autonomous.
- [Permission levels by product](https://knowledge.goautonomous.io/knowledge-base/administration/access-control/permission-levels.md): What each product access level means in the platform — the user experience users get for Flow, Workstation, Pulse, and Axon at every level.
- [Overview](https://knowledge.goautonomous.io/knowledge-base/administration/access-control/user-groups.md): Create user groups to define what your team members can access — products, areas, inboxes, intents, and admin pages.
- [User Management](https://knowledge.goautonomous.io/knowledge-base/administration/access-control/user-management.md): Add users, manage their group memberships, and view their effective permissions across the platform.
- [API keys and service accounts](https://knowledge.goautonomous.io/knowledge-base/administration/api-keys.md): Create and manage API keys for programmatic access to Go Autonomous.
- [Areas](https://knowledge.goautonomous.io/knowledge-base/administration/areas.md): Segment your organization into areas to route requests, apply different settings, and manage workflows by team or region.
- [Audit Trail](https://knowledge.goautonomous.io/knowledge-base/administration/audit-logs.md): Track and review all actions taken in your organization.
- [Configure authenticators](https://knowledge.goautonomous.io/knowledge-base/administration/authenticators.md): Create and manage authentication credentials for third-party integrations.
- [Autonomous Mode](https://knowledge.goautonomous.io/knowledge-base/administration/automation.md): Control which requests are processed and confirmed automatically vs. queued for manual review.
- [Using Autonomous Mode](https://knowledge.goautonomous.io/knowledge-base/administration/automation/using-autonomous-mode.md): A full walkthrough of the Autonomous Mode page — creating, configuring, and duplicating automation rules.
- [Set up connectors](https://knowledge.goautonomous.io/knowledge-base/administration/connectors.md): Connect Go Autonomous to your ERP, CRM, and other business systems using pre-built or custom connectors.
- [API connector](https://knowledge.goautonomous.io/knowledge-base/administration/connectors/api-connector.md): Connect Go Autonomous to any external system using a generic REST API integration.
- [Dynamics 365 Customer Service Connector Guide](https://knowledge.goautonomous.io/knowledge-base/administration/connectors/dynamics-365-customer-service.md): Connect Go Autonomous to your Dynamics 365 Customer Service environment.
- [Microsoft Connector Guide](https://knowledge.goautonomous.io/knowledge-base/administration/connectors/ms-connector.md): Connect Go Autonomous to Microsoft to source emails from your organisation's inboxes.
- [Set up mirror inboxes](https://knowledge.goautonomous.io/knowledge-base/administration/connectors/ms-connector/mirror-inboxes.md): Create a mirrored inbox so Go Autonomous can develop against live mail without connecting to your production inbox.
- [Install the Outlook plug-in](https://knowledge.goautonomous.io/knowledge-base/administration/connectors/ms-connector/outlook-plug-in.md): Connect your Outlook inbox to Go Autonomous Flow and process requests directly from your email.
- [Salesforce](https://knowledge.goautonomous.io/knowledge-base/administration/connectors/salesforce.md): Connect Go Autonomous to Salesforce for seamless order and quote processing.
- [Salesforce Connector Guide](https://knowledge.goautonomous.io/knowledge-base/administration/connectors/salesforce/salesforce-connector-guide.md): Step-by-step guide to connecting Go Autonomous with your Salesforce instance.
- [Salesforce Integration Schema](https://knowledge.goautonomous.io/knowledge-base/administration/connectors/salesforce/salesforce-integration-schema.md): Overview of how Go Autonomous integrates with Salesforce via case management and the Flow iframe.
- [SAP C4C](https://knowledge.goautonomous.io/knowledge-base/administration/connectors/sap-c4c-connector.md): Connect Go Autonomous to SAP Cloud for Customer for order and quote workflows.
- [SAP C4C Connector Guide](https://knowledge.goautonomous.io/knowledge-base/administration/connectors/sap-c4c-connector/sap-c4c-connector-guide.md): Connect Go Autonomous to your SAP Cloud for Customer (C4C) environment.
- [SAP C4C Integration Schema](https://knowledge.goautonomous.io/knowledge-base/administration/connectors/sap-c4c-connector/sap-c4c-integration-schema.md): Overview of how Go Autonomous integrates with SAP Cloud for Customer via ticket management and the iframe component.
- [SFTP connector](https://knowledge.goautonomous.io/knowledge-base/administration/connectors/sftp-connector.md): Connect Go Autonomous to an SFTP server for automated file-based data exchange.
- [Third-party connector](https://knowledge.goautonomous.io/knowledge-base/administration/connectors/third-party-connector.md): Connect Go Autonomous to any external system by configuring outbound webhooks that fire at specific points in the request lifecycle.
- [Customer product numbers](https://knowledge.goautonomous.io/knowledge-base/administration/customer-product-numbers.md): Upload and manage customer-specific product number mappings for accurate product matching.
- [Send emails](https://knowledge.goautonomous.io/knowledge-base/administration/email-sending.md): Send emails directly from the Go Autonomous platform as part of your order processing workflow.
- [Field Manager](https://knowledge.goautonomous.io/knowledge-base/administration/fields-manager.md): Create and manage field configurations that control what your team sees and captures in Flow.
- [Adding and configuring fields](https://knowledge.goautonomous.io/knowledge-base/administration/fields-manager/adding-fields.md): How to add a field to a configuration and configure its name, type, reference data, defaults, and behaviour.
- [Configurations](https://knowledge.goautonomous.io/knowledge-base/administration/fields-manager/field-configuration.md): Name a configuration, assign intents and areas, and understand how the three field tabs work together.
- [Stocklines (subproducts)](https://knowledge.goautonomous.io/knowledge-base/administration/fields-manager/stock-lines.md): Configure the fields that appear within stocklines — the sub-product viewer built into the Flow product cart.
- [Summary, Line Items, and Stocklines](https://knowledge.goautonomous.io/knowledge-base/administration/fields-manager/tabs.md): How to configure fields across the three tabs of a field configuration.
- [Manage inboxes](https://knowledge.goautonomous.io/knowledge-base/administration/inbox-management.md): Configure email inboxes to control how incoming requests are received and routed in Go Autonomous.
- [Notifications](https://knowledge.goautonomous.io/knowledge-base/administration/notifications.md): Stay informed about assignments, mentions, and collaboration updates with in-app notifications.
- [Administration overview](https://knowledge.goautonomous.io/knowledge-base/administration/overview.md): Configure integrations, manage settings, and control how Go Autonomous works for your organization.
- [Product Catalog](https://knowledge.goautonomous.io/knowledge-base/administration/product-catalogs.md): Upload and maintain your product catalog to improve extraction accuracy and automate product matching in Flow.
- [Reference data](https://knowledge.goautonomous.io/knowledge-base/administration/reference-data.md): Upload and manage reference data sets that enhance extraction accuracy and product matching.
- [Keyword Tags](https://knowledge.goautonomous.io/knowledge-base/administration/tags.md): Create keyword tags to automatically label, categorize, and organize incoming requests.
- [User Settings](https://knowledge.goautonomous.io/knowledge-base/administration/user-settings.md): Update your profile, change your password, and configure personal preferences from the User Settings menu.
- [Create and train custom intents](https://knowledge.goautonomous.io/knowledge-base/axon/create-custom-intents.md): Build new intents with training descriptions and real email examples to handle classifications unique to your business.
- [Deactivate and reactivate intents](https://knowledge.goautonomous.io/knowledge-base/axon/deactivate-intents.md): Turn off intents you don't need and bring them back when things change.
- [Navigate and organize the intent tree](https://knowledge.goautonomous.io/knowledge-base/axon/intent-tree.md): Understand the intent hierarchy and rearrange categories, subcategories, and intents with drag and drop.
- [Axon overview](https://knowledge.goautonomous.io/knowledge-base/axon/overview.md): Axon identifies, classifies, and tags every customer request — routing it to exactly the right place, instantly.
- [Decision Analytics overview](https://knowledge.goautonomous.io/knowledge-base/decision-analytics/overview.md): The intelligence layer that transforms your unstructured B2B data into a strategic asset — surfacing hidden demand and giving you the tools to safely scale AI.
- [Aggregate tiles](https://knowledge.goautonomous.io/knowledge-base/flow/aggregate-tiles.md): Apply a bundle of related fields to an order line in a single click using Copilot's aggregate tiles.
- [Collaborations](https://knowledge.goautonomous.io/knowledge-base/flow/collaborations.md): Use comments, questions, and threads to collaborate with your team directly on order documents in Flow.
- [Copilot](https://knowledge.goautonomous.io/knowledge-base/flow/copilot.md): Use the AI Copilot in Flow to guide you through extraction review and order processing.
- [Tips and tricks on delivery addresses](https://knowledge.goautonomous.io/knowledge-base/flow/delivery-addresses.md): How to work with delivery addresses in Flow — using the Copilot tile, AI extraction, one-time deliveries, and business partner address suggestions.
- [Historical Pricing](https://knowledge.goautonomous.io/knowledge-base/flow/historical-pricing.md): View past quote and purchase prices for a product without leaving Go Autonomous.
- [Track and revert changes with History](https://knowledge.goautonomous.io/knowledge-base/flow/history.md): View a detailed audit trail of every action taken on a request and undo changes when needed.
- [Split requests into multiple requests](https://knowledge.goautonomous.io/knowledge-base/flow/mail-splitting.md): Use mail splitting to separate a single incoming request into multiple independent requests for processing.
- [The Flow toolbar](https://knowledge.goautonomous.io/knowledge-base/flow/menu-bar.md): A quick reference for every button in the Flow toolbar when reviewing a request.
- [Flow overview](https://knowledge.goautonomous.io/knowledge-base/flow/overview.md): The request processing view where you review AI-extracted data, edit orders, and confirm requests.
- [Excluding pages and attachments from extraction](https://knowledge.goautonomous.io/knowledge-base/flow/page-selection.md): Control exactly which pages and attachments Go Autonomous extracts from — without deleting or permanently modifying your documents.
- [Confirm requests partially](https://knowledge.goautonomous.io/knowledge-base/flow/partial-confirmation.md): Send selected quote lines for confirmation while keeping others pending for later action.
- [Work with the product cart](https://knowledge.goautonomous.io/knowledge-base/flow/product-cart.md): Edit, add, remove, and reorder product lines in the Flow product cart.
- [Comparison View](https://knowledge.goautonomous.io/knowledge-base/flow/quote-conversion.md): Compare the current order or adjustment against its source document — a quote or original order — directly within Flow.
- [Review and confirm requests](https://knowledge.goautonomous.io/knowledge-base/flow/review-and-confirm.md): Walk through the process of reviewing AI-extracted data and confirming a request in Flow.
- [Savvy Tables](https://knowledge.goautonomous.io/knowledge-base/flow/savvy-tables.md): Extract structured data from unstructured documents by drawing and editing table boundaries directly in Flow.
- [View Excel attachments in Flow](https://knowledge.goautonomous.io/knowledge-base/flow/spreadsheet-viewer.md): View Excel file attachments as interactive spreadsheets directly within the Flow interface.
- [Stock line selection](https://knowledge.goautonomous.io/knowledge-base/flow/stock-lines.md): View and select from the sub-product list attached to a product line in the Flow cart.
- [Send vendor requests for quotes](https://knowledge.goautonomous.io/knowledge-base/flow/vendor-quotation.md): Request pricing from external vendors directly from Flow when products aren't available from stock.
- [What is Go Autonomous?](https://knowledge.goautonomous.io/knowledge-base/platform/overview.md): An overview of the Go Autonomous platform and its core products for autonomous commerce.
- [Create and configure a workflow](https://knowledge.goautonomous.io/knowledge-base/pulse/create-workflow.md): Build a workflow step by step using the visual drag-and-drop editor in Pulse.
- [Executions](https://knowledge.goautonomous.io/knowledge-base/pulse/executions.md): Review past workflow runs, filter by workflow, area, stage, or date, and inspect what every node produced.
- [Nodes](https://knowledge.goautonomous.io/knowledge-base/pulse/nodes.md): A reference guide to every node type available in the Pulse workflow builder.
- [Pulse overview](https://knowledge.goautonomous.io/knowledge-base/pulse/overview.md): Build intelligent, automated workflows powered by AI — no code required.
- [Testing a workflow](https://knowledge.goautonomous.io/knowledge-base/pulse/testing.md): How to test your Pulse workflow end-to-end and debug individual nodes before going live.
- [Versions and stages](https://knowledge.goautonomous.io/knowledge-base/pulse/versions-and-stages.md): How saving, versioning, and deployment stages work in Pulse.
- [Manage requests](https://knowledge.goautonomous.io/knowledge-base/workstation/manage-requests.md): View, search, filter, and assign customer requests in Workstation.
- [Workstation overview](https://knowledge.goautonomous.io/knowledge-base/workstation/overview.md): Your command center for viewing, managing, and assigning incoming customer requests.
- [Understand request statuses](https://knowledge.goautonomous.io/knowledge-base/workstation/request-statuses.md): Learn what each request status means and how requests move through the processing pipeline.
- [Upload requests](https://knowledge.goautonomous.io/knowledge-base/workstation/upload-requests.md): Manually upload documents to create new requests and export request data from Workstation.
- [Security and Governance](https://knowledge.goautonomous.io/security-and-governance.md)

## Optional

- [Contact](https://goautonomous.io/contact)
- [News](https://goautonomous.io/news)