Documentation Index
Fetch the complete documentation index at: https://knowledge.goautonomous.io/llms.txt
Use this file to discover all available pages before exploring further.
Overview
Tags let you label incoming requests with keywords that help your team organize, filter, and prioritize work. Tags can be applied automatically based on content in the email or document, or assigned manually by your team.How tags work
When Go Autonomous processes an incoming request, it scans the content for keywords you’ve defined. If a match is found, the corresponding tag is automatically applied to the request. Tags appear alongside the request in Workstation, making it easy to spot specific types of requests at a glance.The Tags page
Navigate to Administration > Company Settings > Tags to manage your keyword tags. The page lists all configured tags with their associated keywords and rules.Create a new tag
Name the tag
Enter a clear, descriptive name for the tag (e.g., “Urgent,” “Expedited Shipping,” “Returns”).
Define keywords
Enter the keywords or phrases that should trigger this tag. When any of these keywords appear in an incoming request, the tag is automatically applied.
Using tags in your workflow
Tags are most powerful when combined with other platform features:- Filtering in Workstation — filter the request list by tag to focus on specific request types.
- Prioritization — use tags like “Urgent” or “Priority” to help your team identify requests that need immediate attention.
- Reporting — export tagged data to analyze trends (e.g., how many urgent requests you receive per month).
Managing existing tags
From the Tags page, you can:- Edit — update tag names or modify the keywords that trigger them.
- Delete — remove tags that are no longer needed. Existing requests that already have the tag retain it.
- Review — check how many requests each tag has been applied to.
Tags are applied during processing. Changes to tag keywords only affect new incoming requests — they don’t retroactively apply to previously processed requests.