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Overview

Not every standard intent is relevant to your business. If certain intents are cluttering your workspace or causing misclassifications, you can deactivate them. Deactivated intents stop appearing in the classification dropdown for new emails, but historical data is preserved.

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Deactivating intents

1

Select the intents to deactivate

In the active intent tree, use the checkboxes to select the intents you want to turn off. When you select a category or subcategory, all nested items are automatically selected.
2

Click Deactivate

Click the Deactivate button that appears. A confirmation dialog explains what will happen.
3

Confirm your choice

Read the confirmation message carefully — it explains that deactivated intents won’t be used for new emails but will remain on historical ones. Click Confirm to proceed.

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What happens when you deactivate an intent

  • New emails — the deactivated intent no longer appears in the classification dropdown. The AI won’t classify new emails under this intent.
  • Historical emails — emails previously classified under this intent retain their labels. You can still view and search by these classifications.
  • Custom intents — if you deactivate a custom intent, it persists on historical emails but disappears from the dropdown for new ones.
  • Standard intents — if you modify a standard intent’s training data before deactivating, that training data is lost. The intent reverts to defaults if reactivated.
Deactivating an intent does not delete it. Historical data is always preserved. However, custom training data for standard intents is not recoverable after deactivation.

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Viewing deactivated intents

Switch to the Deactivated intents tab to see all intents you’ve turned off. The list shows:
  • Intent name — the name of the deactivated intent.
  • Original location — the category and subcategory where it was positioned.
  • Deactivation date — when the intent was turned off.

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Reactivating intents

1

Go to the Deactivated intents tab

Click the Deactivated intents tab at the top of Axon.
2

Find the intent to reactivate

Locate the intent in the list. Use search if you have many deactivated intents.
3

Click Reactivate

Click the Reactivate button next to the intent. A modal opens asking you to select the category and subcategory where it should be placed.
4

Choose the location

Select the target category and subcategory. The intent doesn’t have to go back to its original location — you can place it wherever it fits best.
5

Confirm

Click Confirm. The intent is removed from the deactivated list and appears in the active tree at the selected position.
Start by deactivating intents that consistently cause misclassifications. Reducing noise in the intent tree helps the AI focus on the classifications that matter to your business.

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What’s next