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Documentation Index

Fetch the complete documentation index at: https://knowledge.goautonomous.io/llms.txt

Use this file to discover all available pages before exploring further.

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Overview

The intent tree is the backbone of how Go Autonomous classifies incoming emails. It organizes your intents into a visual hierarchy of categories, subcategories, and individual intents. You can rearrange this hierarchy using drag and drop, create new categories and subcategories, and expand or collapse sections to focus on what matters.

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Understanding the hierarchy

The tree has three levels:
  • Categories (Level 1) — broad groupings like Document, Request, Provision, Other. Each category shows the number of subcategories and intents it contains.
  • Subcategories (Level 2) — groupings within a category. For example, “Request” might contain subcategories like “Orders,” “Quotes,” and “Adjustments.”
  • Intents (Level 3) — the specific classifications that the AI applies to incoming emails. These are the values you see in the Identified type column in Workstation.

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Expanding and collapsing

Click the arrow next to any category or subcategory to expand or collapse it. This lets you drill into specific areas of the tree without being overwhelmed by the full list. Each collapsed category shows a summary count — for example, “Request — 9 subcategories · 56 intents” — so you can quickly see the scope of each area.

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Rearranging with drag and drop

You can reorder categories, subcategories, and intents using drag and drop:
1

Select the item to move

Click and hold the drag handle (the dots icon on the left side of any row).
2

Drag to the target location

Move the item to its new position. Collapsed categories and subcategories expand automatically when you hover over them during a drag.
3

Drop in place

Release to place the item. Intents can only be dropped at the subcategory level — the platform shows an error toast if you try to drop at an invalid level.
4

Save your changes

Changes enter editor mode automatically. Click Save to persist the new order, or Discard to undo.
You can select multiple items using their checkboxes and drag them together. When you select a category or subcategory, all nested items are automatically included.

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Creating categories and subcategories

Hover between any two items in the tree to reveal an + Create category or + Create subcategory button. Click it to open a modal where you enter the name. The new item appears at the insertion point with editor mode active.

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Editor mode

When you make structural changes to the tree — rearranging, creating, or modifying — Axon enters editor mode. This is indicated by a visual change in the interface. In editor mode:
  • Changes are held in a draft state until you save.
  • Click Save to persist all changes.
  • Click Discard to throw away all unsaved changes and revert to the previous state.
  • Each item shows metadata: who last edited it and when.
If you navigate away from Axon with unsaved changes, you’ll be prompted to save or discard. Unsaved changes are lost if discarded.

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What’s next