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Documentation Index

Fetch the complete documentation index at: https://knowledge.goautonomous.io/llms.txt

Use this file to discover all available pages before exploring further.

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Overview

Sometimes a single incoming email contains multiple separate orders — for different delivery addresses, different product groups, or different business units. Mail splitting lets you divide one request into multiple independent orders, each processed through its own Flow.
This feature must be enabled for your organization. If you don’t see the split option in Flow, contact your administrator.

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When to split a request

Split a request when a single email contains:
  • Orders for different delivery addresses that need separate processing.
  • Distinct product groups that should be confirmed independently.
  • Items that need to be routed to different teams or areas.

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How to split a request

Splitting requests is unavailable when there are manually added product lines in the cart. Remove the manually added product lines to unlock this functionality.
1

Open the request in Flow

Navigate to the request you want to split.
2

Open the split menu

Click the multiple orders dropdown in the Flow navigation bar. Select the option to split the request.
3

Choose a split method

Select how you want to divide the request:
  • By attachments — assign each attachment (or specific pages) to a different order. This is useful when each attachment is a separate order document.
  • By product lines — assign individual product lines to different orders. Use this when all items are in one document but belong to different orders.
4

Define the orders

Create the orders and assign a name and intent to each one. Then drag or assign the relevant items (attachments, pages, or product lines) to each order.
5

Split

Click Split to execute. Go Autonomous creates separate flow instances for each order. You’re automatically navigated to the first split order.

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Confirming a split for the first time

The first time you confirm one of the orders created from a split, Flow asks you to acknowledge what’s about to happen.
Once you confirm a split order, you can no longer revert the request back to the original combined version. Make sure each split order looks correct before confirming the first one.
After this first confirmation, subsequent split orders confirm without the extra prompt. After splitting, use the multiple orders dropdown in the navigation bar to switch between the individual orders. Each order shows its:
  • Name — the name you assigned during splitting.
  • Status — the current processing status.

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Revert a split

If you split a request by mistake or need to recombine the orders:
  1. Open the multiple orders dropdown.
  2. Select the option to revert to the original order.
  3. Confirm the action.
The original, unsplit request is restored with all items combined again.
Reverting a split discards any changes made to the individual split orders. Make sure you don’t need those changes before reverting.

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What’s next