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Documentation Index

Fetch the complete documentation index at: https://knowledge.goautonomous.io/llms.txt

Use this file to discover all available pages before exploring further.

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Overview

When a customer sends a request, Go Autonomous extracts the relevant data automatically. Your job in Flow is to review what the AI found, correct anything that needs adjusting, and confirm the request so it gets sent to your connected systems.

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Step-by-step review process

1

Open the request

From Workstation, click on any request with a Ready for review status. The request opens in Flow in a new tab.
2

Check the identified intent

Look at the Intents field in the top bar. Make sure the classification is correct (e.g., Request: Simple Order vs. Request: Product Quote). If it’s wrong, click the intent to change it.
3

Review the original communication

Read through the email or document in the left panel. This is your source of truth — compare it against what the AI extracted.
4

Verify the product cart

Check each line in the product cart: product numbers, names, quantities, unit prices, and totals. The AI highlights fields with high confidence using visual indicators. Edit any field by clicking directly on it.
5

Check account and contact details

In the summary panel on the right, verify the account name, customer status, contact name, and contact email. Correct any incorrect values.
6

Confirm the request

Once everything looks correct, click the Confirm button. The total price is displayed next to the button as a final sanity check.

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Editing extracted data

Every field in the product cart and summary panel is editable. Click on any value to modify it:
  • Text fields — click and type the new value.
  • Dropdown fields — click to see available options (e.g., unit of measure, category).
  • Numeric fields — click and enter the new number. Totals recalculate automatically.
If the AI extracted a product number incorrectly, correct it and the platform may auto-populate the product name, price, and other details from your product catalog.

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Reassigning a request

To assign or change the owner, click the Owner dropdown in the top bar and select a team member. This updates the assignment in Workstation as well.

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Reprocessing a request

If you’ve made changes to the source document or want the AI to re-extract data, click the AI reprocess button (the first icon in the toolbar). The platform re-runs its extraction pipeline on the current request.

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What’s next