Skip to main content

Documentation Index

Fetch the complete documentation index at: https://knowledge.goautonomous.io/llms.txt

Use this file to discover all available pages before exploring further.

​
Before you start

  • The connector is a Microsoft-validated integration from Go Autonomous, a Microsoft Partner. It sources emails in the background — it won’t disrupt end-user workflows.
  • Microsoft authentication requires an IT representative with Azure Active Directory admin rights.
  • Setup typically takes around three minutes. After permissions are granted, allow up to ten minutes for the connector to appear on the Go Autonomous platform.
  • Once available, inbox selection can be completed without further IT involvement.

​
Set up security groups

Requires Microsoft Azure AD admin rights.
Your organisation may restrict application access to mailboxes before the connector is activated. Use Microsoft’s application permission controls to limit which mailboxes Go Autonomous can access. Go Autonomous application IDs by environment:
EnvironmentApplication ID
Production9bf31adb-e585-43db-9a11-829ec8d6fd89
QA2a767483-2f85-41ad-b898-5e696909cea0
Sandbox3572cb4b-6ffc-43bf-a8d5-76b1ab665391

​
Enable the Microsoft connector

Requires Microsoft Azure AD admin rights and Go Autonomous admin rights.
1

Log in to Go Autonomous

Navigate to my.goautonomous.io and enter the credentials provided by your Go Autonomous Success Manager.
2

Navigate to Company Settings

Click the menu button in the upper right corner of the screen and open Company Settings.
3

Add the Microsoft connector

Navigate to Connectors and click the Microsoft connector under Add connection.
4

Log in with Microsoft admin credentials

A standard Microsoft authentication prompt will appear. Enter your Microsoft admin credentials. Microsoft handles all credential processing — Go Autonomous does not have visibility into them.
5

Accept permissions

Click Accept to authorise the connector. You will see a Success! confirmation screen.
6

Confirm the connector is active

Navigate back to Connectors. The Microsoft connector should now appear under your active connections. Allow up to 10 minutes after granting permissions for it to appear.

​
Set up inbox sourcing

Requires the Microsoft connector to be activated (Part B) and Go Autonomous admin rights.
1

Open the active connector

Navigate to Administration > Company Settings > Connectors and click the established Microsoft connector.
2

Add inboxes

Select the inboxes you want to source emails from. Only new incoming emails will be sourced — emails already present in the inbox at the time of connection will not be processed.

​
Troubleshooting

Check that the following requirements are met:
  • The inbox is part of a security group created in Part A.
  • The inbox name is spelled exactly as it appears in Azure Active Directory (including upper and lower case).
  • If the inbox has aliases, try searching for those as well.
Check whether incoming emails are being automatically moved by Outlook to a subfolder of the inbox. Go Autonomous sources from the root inbox only.

​
What’s next