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Documentation Index

Fetch the complete documentation index at: https://knowledge.goautonomous.io/llms.txt

Use this file to discover all available pages before exploring further.

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Overview

A mirrored inbox is a shared mailbox that receives a forwarded copy of every email that arrives in one of your real inboxes. Connecting a mirror inbox to Go Autonomous — rather than your live inbox — means you can:
  • Develop against real mail traffic without any risk to your production environment.
  • Evaluate extraction performance on actual customer emails before go-live.
  • Run UATs in a realistic, live-data environment before switching on for real.
You will need to set up separate mirror inboxes for QA and Sandbox. Do not use the same mirrored inbox for both environments.

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Create a shared mailbox

The mirror inbox is a shared mailbox in Microsoft 365. Your Microsoft administrator needs to create one for each environment.
1

Go to the Microsoft 365 admin centre

Navigate to the Microsoft Outlook admin page and sign in with your Microsoft administrator account.
2

Open Shared mailboxes

In the left navigation pane, go to Teams & groups → Shared mailboxes.
3

Add a shared mailbox

Click Add a shared mailbox.
4

Name and create the mailbox

Fill in a name and email address for the shared mailbox. Use something descriptive that makes it easy to identify later — for example:
  • orders-mirror-qa@yourdomain.com
  • orders-mirror-sandbox@yourdomain.com
Click Save changes to create the mailbox.

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Enable forwarding (mirroring)

Once the shared mailbox exists, set up forwarding from the inbox you want to mirror so that all incoming mail is copied across.
1

Locate the inbox to mirror

In the Microsoft 365 admin centre, find the user inbox or shared mailbox that you intend to eventually connect to Go Autonomous in production.
2

Open Email forwarding settings

Click into the mailbox and find the Email forwarding section. Click Edit.
3

Enter the mirror inbox address

Enter the email address of the shared mailbox you created above. Save the changes.Mirroring is now enabled — from this point on, every email that arrives in the source inbox will also be delivered to the shared mirror mailbox.
Forwarding copies emails — it does not move or delete them. Your original inbox continues to work exactly as before.

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What’s next

Once your mirror inboxes are created, return to the Getting set up guide to connect them to Go Autonomous via the Microsoft connector.