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Overview

Connectors are the bridge between Go Autonomous and your external systems. When a request is confirmed in Flow, the connector sends the data to the right destination — whether that’s your ERP for order processing, your CRM for customer updates, or a custom API for specialized workflows.

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Available connector types

Go Autonomous offers pre-built connectors across several categories:
  • Dynamics Customer Service — integrate with Microsoft Dynamics 365 Customer Service.
  • Salesforce — integrate with Salesforce CRM.
  • Zendesk — integrate with Zendesk for customer service workflows.

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Set up a connector

1

Open Connectors

Navigate to Administration > Company Settings > Connectors.
2

Browse available connectors

Scroll through the Available Connectors section or use the search bar and category tabs to find the connector you need.
3

Click on the connector

Click on the connector card to start the setup process. A configuration panel opens.
4

Enter connection details

Provide the required configuration — this varies by connector type but typically includes endpoint URLs, authentication credentials, and data mapping settings. You may need an authenticator set up first.
5

Test the connection

Use the test function to verify that Go Autonomous can communicate with your system before going live.
6

Activate the connector

Once configured and tested, activate the connector. It appears in the Active Connectors section at the top of the page.

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API connector category

Go Autonomous distinguishes two ideas:
  • Integration type — which connector product you use (for example Salesforce, Microsoft, or API). This is fixed by how you add the connection.
  • Category — how the platform classifies a connector instance (CRM, ERP, File Transfer, Productivity, Custom, and others in the backend). Category drives behaviour such as CRM connector routing.
When you create an API connector, the form shows a field labelled Connector type. That field sets the connector’s category (the UI label is easy to confuse with integration type). Options:
  • CRM
  • ERP
  • File Transfer
  • Productivity
  • Custom (the default)
Choose Custom for a general-purpose API integration. Choose CRM when this API integration should behave as a CRM connector — it can then appear in CRM routing dropdowns and be set as your primary CRM (Set as default CRM connector). ERP, File Transfer, and Productivity classify the connector for your organisation; per-inbox ERP routing is not available in the current release, so those values do not add ERP inbox routing like CRM does today.
This category choice is made when you create the API connector and can’t be changed afterwards. If you picked the wrong value, create a new connector with the right one.
Pre-built connectors (Salesforce, SAP C4C, Dynamics Customer Service, and so on) get their category from the integration type automatically — for example Salesforce is a CRM connector. The category picker appears only when you create an API connector.

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CRM connector routing

CRM connector routing decides which CRM connector receives updates when requests from a sourced inbox are confirmed in Flow. You set the organisation’s primary CRM on each CRM integration (Set as default CRM connector), and you can set a per-inbox CRM route or No CRM Routing on the Microsoft connector inbox page. See CRM connector routing for where each control appears, bulk assign, runtime resolution, and troubleshooting.

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Third-party connectors

Third-party connectors allow external partners to integrate with Go Autonomous using webhooks. This is useful when a third party needs to receive data from your platform or send data back. Key concepts for third-party connectors:
  • Webhooks — define endpoints that receive data when events occur in Go Autonomous.
  • Data contracts — specify the data structure that’s sent to and received from the third party.
  • Logging — third-party events are logged alongside internal events for unified troubleshooting.
Third-party connector setup requires coordination between your team and the third party. Data contracts define what information flows in each direction.

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Managing active connectors

Once a connector is active, it appears in the Active Connectors section. From there you can:
  • View the connector’s status and configuration.
  • Edit connection settings.
  • Deactivate the connector if it’s no longer needed.
  • View logs to troubleshoot issues.

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Connector guides

Step-by-step setup guides for each available connector:

Salesforce

Connect Go Autonomous to Salesforce CRM for order and quote processing.

MS Outlook Connector

Connect Go Autonomous to Microsoft Outlook to process incoming emails.

SAP C4C Connector

Integrate with SAP Cloud for Customer for order and quote workflows.

Dynamics 365 Customer Service

Integrate with Microsoft Dynamics 365 Customer Service for order and quote workflows.

SAML

Configure single sign-on (SSO) for your tenant against any SAML 2.0 identity provider.

Zendesk

Connect Go Autonomous to your Zendesk instance for customer service workflows.

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What’s next