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Documentation Index

Fetch the complete documentation index at: https://knowledge.goautonomous.io/llms.txt

Use this file to discover all available pages before exploring further.

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Overview

Connectors are the bridge between Go Autonomous and your external systems. When a request is confirmed in Flow, the connector sends the data to the right destination — whether that’s your ERP for order processing, your CRM for customer updates, or a custom API for specialized workflows.

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Available connector types

Go Autonomous offers pre-built connectors across several categories:
  • Dynamics Customer Service — integrate with Microsoft Dynamics 365 Customer Service.
  • Salesforce — integrate with Salesforce CRM.

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Set up a connector

1

Open Connectors

Navigate to Administration > Company Settings > Connectors.
2

Browse available connectors

Scroll through the Available Connectors section or use the search bar and category tabs to find the connector you need.
3

Click on the connector

Click on the connector card to start the setup process. A configuration panel opens.
4

Enter connection details

Provide the required configuration — this varies by connector type but typically includes endpoint URLs, authentication credentials, and data mapping settings. You may need an authenticator set up first.
5

Test the connection

Use the test function to verify that Go Autonomous can communicate with your system before going live.
6

Activate the connector

Once configured and tested, activate the connector. It appears in the Active Connectors section at the top of the page.

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Third-party connectors

Third-party connectors allow external partners to integrate with Go Autonomous using webhooks. This is useful when a third party needs to receive data from your platform or send data back. Key concepts for third-party connectors:
  • Webhooks — define endpoints that receive data when events occur in Go Autonomous.
  • Data contracts — specify the data structure that’s sent to and received from the third party.
  • Logging — third-party events are logged alongside internal events for unified troubleshooting.
Third-party connector setup requires coordination between your team and the third party. Data contracts define what information flows in each direction.

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Managing active connectors

Once a connector is active, it appears in the Active Connectors section. From there you can:
  • View the connector’s status and configuration.
  • Edit connection settings.
  • Deactivate the connector if it’s no longer needed.
  • View logs to troubleshoot issues.

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Connector guides

Step-by-step setup guides for each available connector:

Salesforce

Connect Go Autonomous to Salesforce CRM for order and quote processing.

MS Outlook Connector

Connect Go Autonomous to Microsoft Outlook to process incoming emails.

SAP C4C Connector

Integrate with SAP Cloud for Customer for order and quote workflows.

Dynamics 365 Customer Service

Integrate with Microsoft Dynamics 365 Customer Service for order and quote workflows.

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What’s next