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Overview

The API connector is a flexible, generic integration type that lets Go Autonomous communicate with any external system that exposes a REST API. Use it when there isn’t a dedicated connector for your system (like there is for Salesforce or SAP).

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Set up an API connector

1

Open Connectors

Navigate to Administration > Company Settings > Connectors.
2

Add a new connector

Click the add button and select API connector from the connector type list.
3

Configure the endpoint

Provide the API connection details:
  • Base URL — the root URL of the external API.
  • Authentication — select an existing authenticator or configure credentials directly (API key, OAuth, or basic auth).
  • Headers — any custom HTTP headers the API requires.
4

Configure data mapping

Define how Go Autonomous should map its data model to the external API’s expected format, including field mappings and transformation rules.
5

Save

Save the connector to activate the integration.

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When to use the API connector

The API connector is best when:
  • Your system isn’t covered by a dedicated connector (Salesforce, Microsoft, SAP C4C, etc.).
  • You need a lightweight integration that sends or receives data via REST endpoints.
  • You want to connect to an internal or custom-built system.
For systems with dedicated connectors, prefer those instead — they include pre-built mappings and business logic specific to each platform.

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Category (Connector type field) and CRM routing

The create form includes Connector type — that sets the connector’s category, not whether the integration is API vs Salesforce. Set it to CRM if this API integration should participate in CRM connector routing and Set as default CRM connector. Other values (ERP, File Transfer, Productivity, Custom) classify the connector; they do not enable ERP inbox routing in the current release. The choice is fixed at creation. See API connector category on the connectors overview.

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What’s next