Documentation Index
Fetch the complete documentation index at: https://knowledge.goautonomous.io/llms.txt
Use this file to discover all available pages before exploring further.
Overview
Customer product numbers (CPNs) let you map the product identifiers your customers use to your internal product catalog numbers. When a customer sends an order using their own product codes, Go Autonomous uses these mappings to automatically match them to the correct products in your catalog.Why use customer product numbers
Customers often use their own numbering systems for your products. Without CPN mappings, your team would need to manually look up each customer product number during order processing. CPN mappings automate this step, improving accuracy and speed.Catalogs and areas
Customer product number catalogs can be uploaded per area. This allows different teams or regions to maintain their own customer-specific mappings. When Go Autonomous processes a request, it uses the CPN catalog assigned to the request’s area. If no catalog exists for that area, it falls back to the Default catalog automatically.The Customer Product Catalog page
Navigate to Administration > Company Settings > Customer Product Catalog to manage your CPN data. The page shows a list of catalogs, organized by area (or a Default catalog). Each catalog card displays the column mappings:- Customer Product Number — the product code used by the customer.
- Customer ID — which customer uses this mapping.
- Product Number — your internal product catalog number.
Upload a catalog
Upload a CSV file
Select a CSV file containing your customer product number mappings. Configure the delimiter and encoding if needed.
Map columns
Map the columns in your CSV to the required fields: Customer Product Number, Customer ID, and Product Number.
Review and edit catalog entries
Click any catalog card to open a review drawer showing all entries. From here you can:- Search entries to find specific mappings.
- Add new entries manually.
- Edit existing entries to correct mappings.
- Delete entries that are no longer needed.
Download catalogs
Select one or more catalogs using the checkboxes and click Download to export them as CSV files. This is useful for backup or for editing in a spreadsheet before re-uploading.Delete catalogs
- Single delete — hover over a catalog card and click the delete icon.
- Bulk delete — select multiple catalogs and click Delete Selected.
What’s next
- Review and confirm orders in Flow to see how product matching works during processing.