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Documentation Index

Fetch the complete documentation index at: https://knowledge.goautonomous.io/llms.txt

Use this file to discover all available pages before exploring further.

Overview

Every request in Workstation has a status that tells you where it is in the processing pipeline. Statuses update automatically as the platform processes requests and as your team takes action.

Status types

Ready for review

The request has been fully processed by Go Autonomous and is waiting for a team member to review it. The AI has classified the intent and extracted all available data. Open the request in Flow to review the extracted information and confirm or adjust it.

Processing

Go Autonomous is still analyzing the request. This includes reading the email, processing attachments, classifying the intent, and extracting data. Most requests move through this stage in seconds, but complex documents with many pages may take a bit longer.

Confirmed

A team member has reviewed the request in Flow and clicked Confirm. The confirmed data has been sent to your connected system (ERP, CRM, or other integration). No further action is needed.

Partially confirmed

Some lines in the request have been confirmed while others are still pending. This happens when your team uses partial confirmation to send available items first and handle the rest later.

Error

Something went wrong during processing or confirmation. This could be a connectivity issue with an external system or a data validation error. Open the request in Flow to see details and take corrective action.

Identified types

In addition to status, each request shows an Identified type — this is the intent that Go Autonomous detected. Common identified types include:
  • Request: Simple Order — a straightforward product order.
  • Request: Product Quote — a request for pricing or a quotation.
  • Request: Order Adjustment — a change to an existing order (quantity update, cancellation, etc.).
The identified type determines which field configuration the platform uses to extract and display data. You can manage intents in Axon.

What’s next